

When you hire any transcription company it is very important to make
absolutely certain who you are hiring!
Many transcription companies cut corners by subcontracting the work to off-shore
services, often without their client's knowledge! There are also many companies
who represent themselves as being United States-based companies (i.e., they have phone
numbers and a mailing address in the U.S.), when in fact their employees and the actual
business are in India, Pakistan, the Philippines, etc.
So, why not offshore?
In the first place, there are safety issues. Foreign compliance with U.S. laws/regulations
such as the HIPAA guidelines, is unenforceable, as this unsettling example shows in
the link provided. As in the above scenario, the client was literally blackmailed with
private patient information. While these companies may make every effort to be
HIPAA compliant and engage in secure business procedures, in reality there is no way
of enforcing compliance through American laws, when that security fails.
Next, is the issue of quality. In an industry where a simple "typo" can literally be life
threatening, it is vital that every measure be taken to ensure top-quality medical
transcription. Your transcription must be as close to perfection as possible. Many of
these companies offer pricing variations based on quality! While one might save
a few cents a line using such a service, what is the ultimate cost? If the practitioner
must spend valuable time editing and repairing their transcription, those few cents are
quickly negated. Needless to say, there are inherent dangers in mistakes in any medical
record!
Yes, "off-shoring" can provide cheap labor and cheap transcription, but you absolutely
get what you pay for."
Finally, from an ethical/ideological standpoint, there are the considerations of providing
jobs to United States citizens, boosting our own economy and ensuring the long-term
support of our own industry.
Serviss Transcription is plagued daily by these companies trying to sell us cheap services
or offering to purchase our company. We refuse to lower our standards or "farm out"
our work in an effort to make a "quick buck" or increase our profit margin.
We commit to consistently providing you with excellent transcription. The only
way to do this on a long-term basis is to remain competitively priced, hire the best
professionals and constantly maintain client satisfaction. Our business will be here for
years to come, continually serving and satisfying our clients on an individual basis.
We are, and will remain, committed to excellence.
866.652.6214
Off Shore Issues
866.652.6214
Serviss Transcription, LLC